Paid for Cloud Shop Business but the additional features are not available

Swee Whitehouse

• September 10, 2025 12:42

Hello there,

I started a Brizy Cloud and Shop free trial yesterday. 

After testing it for 2 hours, I was satisfied with it so I paid for the Brizy Cloud Personal and Shop Business annual plan.

However, I keep getting sent to the pricing page every time I try to access a Shop Business feature (where it says Upgrade...)

Could this be due to the fact that the free trial plan is still active and has not been removed from my account? 

It would be great if you could sort this out asap so I can launch my shop in the next few days. I'm moving my shop from Brizy WP+Woo to Brizy Cloud. So it's nearly ready.

I've attached screenshots for information.

Best,

Swee

 

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  KC George

  • September 10, 2025 13:03

  Hello Swee,

  You needed to deactivate the Shop Trial plan and activate the Shop Business plan. I have done this in your your project. Kindly check if all PRO features are accessible to you. 

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  Swee Whitehouse

  • September 10, 2025 14:41

  Hello KC,

  There are no options or links for me to deactivate the Shop Trial plan in my account or dashboard. 

  The PRO features appear to be working now. 

  Thank you.

  Swee

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  KC George

  • September 10, 2025 15:09

  Hello Swee,

  I deactivated the "Shop Trial" plan and activated "Shop Business" plan using the "Deactivate Shop" option in your project thumbnail.

   

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  Swee Whitehouse

  • September 10, 2025 17:21

  Ok thank you. I'll remember that for future reference

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