Issue with Subscription Renewal – Unable to Proceed with Quantity Set to 1

Morphos Frc

• September 10, 2025 01:30

Hello Brizy Support Team,

Morphos Family Resource Club here. We are planning to renew our subscription soon, but we noticed that when the quantity is set to 1, the system does not allow us to continue with the process（as attached picture below).

Could you kindly let us know why this is happening, and how we may proceed with the renewal in 1 quantity?

Thank you in advance for your assistance.

Best regards,
Morphos Family Resource Club

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  KC George

  • September 10, 2025 11:57
  • Edited

  Hello Morphos Family Resource Club,

  Your Personal WordPress subscription is automatically renewed. It is not possible to manually renew a subscription. The renewal date of your subscription is September 16, 2025. Kindly ensure that you have a valid payment method added to your account to ensure successful renewal of your subscription. 

  You can use the screen shared above if you wish to purchase additional PRO licenses. For instance, if you want to purchase 2 or 3 additional PRO licenses, kindly access the screen shared above.

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