Old Licence and 403

M R

• September 06, 2025 11:03

I have an old licence and want to deactivate this old licence because I have bought a new one. But its not possible to deactivate:

I get an 403 issue.

 

What can I do? Thanks

0

• 

  Ariel H.

  • September 08, 2025 08:13

  Hi Martin,

  Thank you for contacting us.

  Before we proceed further, could you please try disabling all other plugins except for Brizy and Brizy Pro, then test it again? This will help us check if the issue is being caused by a conflict with another plugin.

  If the issue still persists, please provide us with your server’s IP address as we may need to whitelist it. You can find it by going to https://dnschecker.org, entering your domain name in the DNS check field, setting it to A record, and hitting search.

  Looking forward to your reply.

  Best regards,
  Ariel H.

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