Refund Request for Brizy Pro Purchase

Alvaro Olmos Badillo

• August 27, 2025 13:48

Hello,

I am still within the trial/refund window for my recent Brizy PRO subscription and would like to request a full refund. After extensive troubleshooting, I have determined that it is not a good fit for me at this time.

I am not finding another place in my account to request the refund, so I am asking for your help here. The primary PRO features (Header/Footer template types) are not functioning on my installation.

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  Ariel H.

  • August 27, 2025 14:43

  Hello Alvaro,

  I understand your concern, and I’m sorry to hear you’re still having a hard time with Brizy.

  We do have a 30-day refund period, so that option is available. At the same time, I’d really encourage you to give it another shot before deciding. Sometimes it just takes a little guidance to get things set up.

  If the videos and guides haven’t been enough, could you please send your site’s temporary admin credentials to communitysupport@gmail.com? This will allow us to check your setup directly, and we can also prepare a screencast showing you step-by-step how to get your header, footer, or any other Pro feature working properly.

  I’d be glad to help you get the header/footer or any other feature working as expected.

  Best regards,
  Ariel H.

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  Alvaro Olmos Badillo

  • August 27, 2025 18:35

  Subject: Re: Refund Request for Brizy Pro Purchase

  Hello Ariel,

  Thank you so much for your quick reply and for your kind offer to help. I truly appreciate it.

  Based on your offer, I am willing to put a hold on my refund request for now to give this one more try. You are right, sometimes it just takes a little more guidance.

  I will continue to work through the tutorials. If I can get the Pro features working as expected, I will happily remain a customer. If I'm still facing fundamental issues, I will proceed with the cancellation within the refund period.

  Thank you again for your excellent support.

  Best regards,
  Alvaro Olmos

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