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Connection issue

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3 comments

  • Ariel H.

    Hi Jean-Pierre,

    Thanks for reaching out. 

    Could you please try opening your site in Chrome’s Incognito mode and see if it works there? If it does, I recommend clearing your browser cache in Chrome and then trying again.

    Let me know how it goes.

    Best regards,
    Ariel H.

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  • Jean-Pierre Michael

    Same issue, but it’s on mobile, working on desktop. I use blocksy as a theme

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  • Ariel H.

    Hi Jean-Pierre,

    I’ve just checked from my end and it seems to be working fine, as you can see in this short screencast - https://youtube.com/shorts/6rkhdG0_5Qs

    Could you please try opening it from another mobile device to see if the same issue happens there? This will help us narrow down whether it’s specific to your device or browser.

    Best regards,
    Ariel H.

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