Incorrect username or password

Patrik Gorda

• August 25, 2025 10:42

Hi, I can successfully log into my Brizy account to access the support forum and key, but my email address and password don't work when I try to "connect" to access my library within WordPress, and I can't send a password reminder either. The message "Incorrect username or password" appears. Why? I still can't attach images here.

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  Ariel H.

  • August 25, 2025 10:53

  Hi Patrick,

  Thanks for reaching out. 

  Please log in to your Brizy account and update your password from there, then try connecting again in WordPress. 

  

  If it still doesn’t work, kindly try clearing your browser cache or using another browser to see if that makes a difference.

  Let us know how it goes.

  Best regards,
  Ariel H.

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  Patrik Gorda

  • August 25, 2025 11:11

  None of the known fixes work. It's as if I don't have a subscription. I tried another browser.
  What should I do?

  

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  KC George

  • August 25, 2025 11:45

  Hello Patrik,

  Please try once again to sign in to your Cloud account and check if you see the same error.

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  Patrik Gorda

  • August 25, 2025 12:45

  Hi, thank you, it seems to have been resolved.

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