Error "unable to fetch data" when trying to insert a mp4

Peter London

• August 18, 2025 20:34

Hi, when trying to insert a mp4 by clicking on "Insert File" in the Media Library, I get this error: unable to fetch data. I am able to add it to the media library. I've got 8 mp4's which all give the same error.

The mp4 itself works fine on my pc. It's the project: Test mp4

Hope you can help.

Thanks,

Peter London

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  KC George

  • August 19, 2025 09:03

  Hello Peter,

  Were you trying to add the MP4 file using the Brizy Image element? I have added the Brizy Video element to the page and have embedded your MP4 video. I also uploaded a video cover. Have a look at https://minke433698a.brizy.site.

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  Peter London

  • August 19, 2025 09:56

  Hi Kc George, Aaaah yes, I'm so in my "standard using Image element in my Brizy time evolution" that I didn't use the video section (Video type "Custom Video) 🫣

  Sorry for this but thanks for your help!

  Regards,

  Peter London

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