Page not saving - Needs Refresh

Orla Kirwan

• August 12, 2025 09:31

Hi,

I'm having an issue in updating an page on my site: https://btsireland.com/conditions/health-condition-index/

Other pages save without issue so the only difference I can find is the accordian layout.

I have tried to troubleshoot:

• Cleared Cache
• Disabled all plugins
• Swapped to a default wordpress theme.

The brizy plugins are up to date.

Hope you can help

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• 

  Ariel H.

  • August 12, 2025 10:06

  Hi Orla,

  Please share your WordPress admin login details with us so we can take a closer look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/28709034841106
  WordPress Admin URL:
  Username:
  Password:

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Orla Kirwan

  • August 12, 2025 10:14

  Thanks Ariel. Email sent

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  Ariel H.

  • August 12, 2025 10:36

  Hi Orla,

  Thank you for your cooperation.

  Unfortunately, I am unable to replicate the issue as described. This is demonstrated on this screencast: https://youtu.be/N8hPg6B2WW8

  Could you please try using a different browser and let me know if the problem persists? 

  Best regards,
  Ariel H.

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  Orla Kirwan

  • August 12, 2025 12:13

  Hi Ariel,

  I see how this worked and I was able to replicate adding a block in Chrome.

  However, when I tried to do the edit I needed to do in the Accordion (just removing a line of text), the same issue occured again and I was not able to save.

  Screencast here: https://www.loom.com/share/acb0354a458e40f7addfeadacae477ed?sid=7d4ef1fe-7905-4ba3-9d0c-a61b4f72bd2a

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  Ariel H.

  • August 12, 2025 13:21

  Hi Orla, 

  That is interesting.

  Could you please ask your hosting provider to temporarily disable ModSecurity in the server?

  If this is not possible, please ask them to revise the "SecRequestBodyLimit" in ModSecurity. This is explained here: https://support.brizy.io/hc/en-us/articles/22590197512210

  Once this has been done, please let us know so we can revisit your site and check it again.

  Best regards,
  Ariel H.

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  Orla Kirwan

  • August 12, 2025 13:53

  I got my hosting to increase the limits and this has worked to solve the issue.

  Thank you for your help!

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