Unable to publish website live

Taylor Morris

• August 08, 2025 15:41

Hello, we have one of our students brizy account who we have entered the correct DNS recrods correctly and published the website, but still we see an error:
"This site can't provide a secure connection"

selectnestmanagement.com

Could we take a look? the student's email is > canadaspecialty@gmail.com

Thanks

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  KC George

  • August 11, 2025 04:32

  Hello Taylor,

  For a domain name to resolve to a Brizy Cloud website, the root domain should point exclusively to the Cloud webserver with the IP 34.237.47.210 and no other external servers. The domain selectnestmanagement.com points to two external servers with IPs 15.197.225.128 and 3.33.251.168. Kindly request your student to delete the A Records pointing to these two IPs.   

  

  After deleting the two A records, kindly follow the procedure under the heading "In case of SSL protocol error" at https://support.brizy.io/hc/en-us/articles/360041764052 to auto generate SSL certificate for the domain.

  

   

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