Header, footer, contact form issues frontend Homepage

Claudia Leslie

• August 07, 2025 09:18

Hi, 

Having issues with the global header and footer, and contact form on the Homepage. They show fine when the page is first loaded, then if you click to another page and then click back to the Homepage either via the nav link or back browser arrow, they don't load. This only happens on the Homepage frontend. They are all fine in the Brizy editor and other pages on the frontend.  

Also one of the images in a row of 4 on the Homepage changes size.  

I have deleted the header and footer saved then added them back, similarly have deleted a word and tried changing padding. I've cleared server cache (Hostinger) and there is no other on the site. Brizy WordPress pro.  https://cjclean.co.uk/

Thanks!

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  Ariel H.

  • August 07, 2025 09:30

  Hi Claudia,

  Thank you for the detailed explanation.

  I tried checking your site on my end and the only issue I was able to replicate was that the navigation submenu appears slightly misaligned. The contact form on the Homepage loads correctly, and I wasn’t able to see the image resizing issue you mentioned either.

  To better understand what you're experiencing, would you mind sending over a short screencast demonstrating the issue? You can use Loom.com to take the screencast.

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Claudia Leslie

  • August 07, 2025 10:30

  Hi Ariel,
  Thanks for your quick reply and looking into this. 

  So odd. You're right the Homepage header, footer, form are fine now. But not on the Contact page, all a problem even on first load. Also icons missing on homepage, and footer missing randomly on other pages. All fine in the Briny builder.  Screencast here - https://www.loom.com/share/d909c6f6fde14b34af34a71b745bfb1c?sid=e1cdb168-1309-4cd6-a7ff-79ff0ed0535a

  Thank you

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  Ariel H.

  • August 07, 2025 11:20

  Hi Claudia,

  Thank you for your cooperation.

  Please provide us with temporary access to your WP Admin page so we can take a look. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/28607131037842
  WordPress Admin URL:
  Username:
  Password:

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Claudia Leslie

  • August 07, 2025 11:33

  Sent. Post - 28607131037842 subject line. Thank you

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  Ariel H.

  • August 07, 2025 12:07

  Hi Claudia,

  Thanks for your patience.

  The issue appears to be connected to hard caching. I’ve recreated the homepage on the following link for testing: https://cjclean.co.uk/main/
  Please check if you're able to replicate the issue there.

  If the page displays correctly, it's likely a server-side cache that's causing the problem on the original page. In that case, I recommend purging any server-side or host-level cache to ensure the latest version of the page is being served.

  Let me know how it goes.

  Best regards,
  Ariel H.

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  Claudia Leslie

  • August 07, 2025 13:26

  Hi Ariel, 

  I purged the cash on Hostinger again now and all seems to be good. Sorry about that. I did purge the cache last night several times, and even waited til this morning to message you in case of any delay to update, but it was still off earlier today. But ok now, so not sure why it's all been so odd. But thank you! 

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