Where is my Shops Add-on?

Melanie Eason

• August 06, 2025 08:39

I bought the Add-on for Shops but I can't seem to find it in order to add it too my website?  where should I look

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  KC George

  • August 06, 2025 09:01

  Hello Melanie,

  Brizy Shop add-on is designed to work with a Brizy Cloud Pro plan. You will need a Brizy Cloud Pro subscription featured at https://www.brizy.io/pricing-cloud before activating Brizy Shops add-on. We are sorry if this came as a surprise to you.  

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  KC George

  • August 06, 2025 09:34

  Hello Melanie,

  I see that you have cancelled your Shop Business plan. You are eligible for refund as you are withing the 30 day money back guarantee period. Kindly make a request for refund here.  

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  Melanie Eason

  • August 06, 2025 09:52

  Can you please send me a refund for the Shop Business Plan? I don't have the cloud portion yet, so I am unable to use the shop section.  thanks, Melanie

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  KC George

  • August 06, 2025 10:38
  • Edited

  Hello Melanie,

  While cancelling, you added a note "I have cloud on another account and shops on this account. I needed them both on the same account to make them work for me". Do you still have this plan? If so, do you want to transfer the Shop Business license to another account? 

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