Please reactivate my account, what happened?

Orca Tech Web

• August 05, 2025 21:10

Please reactivate my account, what happened? On Agosto 5 2025, I renewed my Brizy Pro subscription and now you still ask me for payment and you blocked me for a rush job.
I am sending you the credit card receipt attached.
Best regards

Account: app@solosoporte.com

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  KC George

  • August 06, 2025 05:43

  Hello there,

  I checked your account and everything looks good. Two Agency Cloud plans you have purchased give you access to 20 PRO licenses. You have currently activated 9 PRO licenses and can activate PRO features on 11 more websites.

  Please keep in mind that if you are working on a FREE project, you will be prompted to upgrade since you have not activated PRO features on the project.

  

   

  You have mentioned "now you still ask me for payment and you blocked me for a rush job". Can you elaborate what you mean here? Maybe you can share a screenshot where we are asking you for a payment. 

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