unable to install starter template (Pro plan for Freelancer)

Travel Vietnam

• July 28, 2025 16:15

Hello,

 

I tried to install starter template but unable.

 

I keep received notification as below:

Bad news, your starter template was not installed. Something went wrong and we couldn't do it. Please contact us.

Pls advise me what to do now

Thanks

Thang

0

• 

  Ariel H.

  • July 29, 2025 08:34

  Hi Thang,

  Please share your WordPress admin login details with us so we can take a closer look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/28386650780306
  WordPress Admin URL:
  Username:
  Password:

  
  Also please let us know which starter template you were trying to import so we can replicate the issue.

  Looking forward to your reply.

  Best regards,
  Ariel H.

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• 

  Travel Vietnam

  • July 29, 2025 10:45

  Hi,
  
  I already added you as an Admin user to our WordPress Dashboard and sent the account details to communitysupport@brizy.io.

  Please check your email and take a look on our admin website

  Thank you very much for your support

  Thang

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• 

  Ariel H.

  • July 29, 2025 11:28

  Hi,

  Just checking, did you follow the format we provided above when sending your request? This helps us track it more efficiently.

  If not, could you please confirm the website address or domain you're referring to? We receive several site credentials through this email account, and without the proper format, it's difficult for us to identify which site the request is for.

  Looking forward to your reply.

  Best regards,
  Ariel H.

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• 

  Travel Vietnam

  • July 29, 2025 13:27

  Hello,
  
  I see notification: Password changed for user: brizysupport

  It seems you logged in successfully.

   

  Thank you very much

  Thang

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• 

  Ariel H.

  • July 29, 2025 13:49

  Hi Thang,

  Thank you for the update.

  We tried to replicate the issue on our end, but everything appears to be working properly. We were able to change the current template to a different one without any problems.

  You can see this in the screencast here: https://youtu.be/7AmEBHKzlOg

  If you're still experiencing the issue, please try using a different browser or device to see if that helps resolve it. Let us know how it goes, and we’ll be glad to assist further if needed.

  Best regards,
  Ariel H.

  0
• 

  Travel Vietnam

  • July 29, 2025 22:49

  Thank you very much for your fast support

  Thang

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