Brizy cloud payment

Pavel Šuba

• July 28, 2025 08:19

Hello, I am one of the early Brizy buyers so my subscription is for free and I only shoud pay for the hosting. My next payment should be on the 31st of July, 2026 (see the image) but today, I have received an email for the payment process (see the second image). I suppose I should process the payment next year, isn't it?

Kind Regards,
Pavel

Brizy dashboard

Email

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  KC George

  • July 28, 2025 08:47

  Hello Pavel,

  Your Brizy Pro Studio plan was last renewed on July 31, 2024, and it will be renewed again on July 31, 2025.

  Due to a billing error, your account dashboard shows a notification "Next payment ($119.79) is due on July 31, 2026".  We apologize for misrepresenting the renewal date. You have this recurring payment every year on July 31st.

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  Dijo Sasidharan

  • September 18, 2025 07:26
  • Edited

  Hi George,

  I hope you’re doing well. I also have similar issue, My payment plan is due, but I don’t see an option to make the payment on my dashboard. Normally, I receive an invoice from Paddle to complete the payment, but this time I haven’t received any email yet.

  Since my clients are active, I want to make sure I don’t miss this payment. I’ve attached an image below for your reference.

  Could you please check and let me know how I can proceed? I already updated my payment method in system as below.
  
  
  

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  KC George

  • September 18, 2025 07:38

  Hello Dijo,

  You are likely to receive an email notification from help@paddle.com today about your upcoming renewal on September 25, 2025. Please check your SPAM folder as well. Since you have updated your payment method,  your renewal transaction will proceed without a hitch on the renewal date.

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  Dijo Sasidharan

  • September 18, 2025 07:43

  Thank you, George. I really appreciate your prompt response.

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