Headers and Footers disappeared after update.

Paul Malmont

• July 26, 2025 20:13

This new update to Brizy and Brizy pro has caused me nothing but headache after headache and support has been bad.  Still resolving your CSS impact, but more importantly, now my headers and footers have disappeared from the site itself while still appearing in the edit field.  I haven't changed a thing.    

I'm really disappointed because slapping a disclaimer on an update and saying hey, this is probably going to break your site, not our problem, and then not supporting the problem is just not what what we expect from from Brizy.

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  Ariel H.

  • July 28, 2025 10:06

  Hi Paul,

  Thank you for reaching out, and I’m sorry to hear about the issues you've encountered after the update.

  To help resolve this, please make sure you have Brizy 2.7.4 and Brizy Pro 2.7.2 installed, as these versions include fixes for previously reported problems. 

  If you're already on these versions and the issue continues, try editing your global headers and footers by adding 1px padding, then save the changes. This can help refresh the layout and may restore the missing sections on the live site.

  If this didn't help, please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/28351370424978
  WordPress Admin URL:
  Username:
  Password:

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Ben Scott

  • July 28, 2025 10:29
  • Edited

  this is a bigger issue with Javascript and many problems have been introduced similar to what I get every 6 months, its getting tiring going in and trying to unpick why Brizy Wordpress plugin keeps breaking all the time.

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  Ariel H.

  • July 28, 2025 11:26
  • Edited

  Hi Ben,

  Thank you for your feedback, I understand how frustrating it can be to deal with these ongoing issues.

  From what I’ve observed, this particular issue seems to occur less often on sites running Brizy 2.7.4 and Brizy Pro 2.7.2, so there’s been some progress. That said, we know it’s still a recurring issue, and it may take a bit more time to fully resolve. We've raised this internally, and our senior support team is aware of the issue.

  We really appreciate your continued patience and support.

  Best regards,
  Ariel H.

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  Walter Preij

  • July 28, 2025 14:39

  Hi,

  Yes, i have the same problem on my sites with brizy 2.74 and Pro 2.72 Header and footer gone. Hope you can help us solve the issue. 

  Thank you.

  Cheers

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  Walter Preij

  • July 28, 2025 14:43

  https://casasanssoucis.com/

  Just adjusted the padding and the header is visible but also my menu is gone! menu is gone on all other websites.

  please help.

   

  thanks

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  Ariel H.

  • July 28, 2025 15:05

  Hi Walter,

  Thank you for contacting us.

  Could you please follow the steps outlined above to send in your site’s credentials so we can take a closer look?

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Walter Preij

  • July 28, 2025 15:13

  Hi Ariel,

  I solved the problem with adjusting the padding to -1 .  But i have a lot of websites of clients who have this issue now. And to solve all issues i have to adjust all these websites and that is a lot of work. Easier to install a new update.

  Thank you Ariel.

  
  Walter.

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  Frank Ifeamazi

  • August 01, 2025 06:25

  This is  why i don't use Brizy for any new project, Any time you update or upgrade your website wil have problems.

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  Ariel H.

  • August 01, 2025 08:52

  Hi Frank,

  Thanks for your feedback, we understand your concern. This issue has already been raised internally, and our senior support team is aware. While there’s no immediate fix yet, it will be addressed in a future update.

  Best regards,
  Ariel H.

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