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problems after last update brizy

Laura Artoni

Hello, 

After the last update of Brizy, The homepage disappered, is now blank, I can access other pages but the menu is no more available and some other graphic components seems missing. 

I have saved the website before the update in a staging website but I am concerned and I don't know how to fix the problem. Can you help? 

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Comments

3 comments

Date Votes
  • Laura Artoni

    Important note: on wordpress I can see the pages, but not online 

     

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  • Ariel H.

    Hi Laura,

    Thank you for reaching out, and I’m sorry to hear about the issue.

    We’ve recently released Brizy 2.7.3 and Brizy Pro 2.7.1, which include important fixes. Kindly update both plugins and check if this resolves the issues you’re experiencing.

    If the problems persist, in blocks with missing content, make a minor change (like increasing the padding by 1 pixel) and save the project by clicking on the "Update" button towards the bottom right corner. If multiple elements are missing within a block, you only need to change one of the elements and not all elements. This will restore the all elements within the block in the frontend. Kindly repeat the process for every block having these issues.

    If you need help with this, kindly give us access to your project and we will do this for you. Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

    Please let us know  in this forum when you send us the email.

    Best regards,
    Ariel H.

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  • Laura Artoni

    Hi Ariel, 

    thank you. I confirm that the problem emerged exactely when I updated the Brizy and Brizy pro. I will try to fix it following your instructions. If I will not be able to do it by myself I will email to support. Thank you and keep fingers crossed...

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