Sites Crashed

Amer D'yab

• July 21, 2025 21:20

Hello, my sites running on Brizy Pro have been all showing the same issue for an unknown amount of time.

1. Header and footer disappeared
2. Fonts and presets disappeared

In other words, the sites look like the Pro license is deactivated, but it is active and I made sure to reactivate one to make sure.

Kindly check here:

www.amerthiab.pro
www.nmtelectronics.com

I need this fixed ASAP please.

Regards.

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• 

  Ariel H.

  • July 22, 2025 10:31

  Hi Amer,

  Thank you for reaching out, and I’m sorry to hear about the issue.

  We’ve recently released Brizy 2.7.3 and Brizy Pro 2.7.1, which include important fixes. Kindly update both plugins and check if this resolves the issues you’re experiencing.

  If the problems persist, try making a small change to the affected blocks, such as adding 1px of padding to the header and footer blocks. This can help trigger a recompile on affected pages.

  Please give this a try and let me know how it goes.

  Best regards,
  Ariel H.

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  Amer D'yab

  • July 22, 2025 21:36

  Well, my Brizy versions are up to date. But you are right, I have to do some changes to get it back correctly.
  
  Unfortunetly now I have to re-set the font for every single preset. It seems the updates failed to map them correctly especially that I am using custom fonts.
  
  I will take care of it, but please forward this note for the trechnical team for the next update.
  
  Regards.

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  Ariel H.

  • July 23, 2025 08:24

  Hi Amer,

  Thank you for the update.

  We understand how inconvenient it is to reset them manually, and we appreciate your patience. We've already raised this issue internally with our team so it can be taken into account for future updates.

  Best regards,
  Ariel H.

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