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Problems with Brizy on EVERY website after last update

Wojciech Szałkiewicz

Good morning.
For several days now, I've been struggling with huge problems with Brizy on all the domains where I have Brizy.
1. ALL embeds aren't working.
2. All embedded HTML code (e.g., pixel and web connect from Getresponse) appears as text instead of being invisible and functional as usual.
3. Icons and graphics are disappearing.

I've tried:
1. Clearing the catch code.
2. Adding spaces to random text and auto-updating.
3. Disabling the antivirus.
4. Removing the global sections—which break very often anyway, and recently, the global section from the very bottom jumped to the very top.

My attempts to fix it worked briefly. I fixed all the domains, and now the problem has returned. I have to check domains 3x per day. 

The main problem is that these sites are earning money or collecting leads, and my clients are experiencing campaign losses. For another day in a row, I'm receiving emails from clients asking what's going on. What should I tell them?

I've already started the process of transferring all my sites to another builder because I no longer trust Brizy. Thank you.

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1 comment

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  • Ariel H.

    Hi Wojciech,

    Thank you for reaching out, and I’m sorry to hear about the issue.

    We’ve recently released Brizy 2.7.3 and Brizy Pro 2.7.1, which include important fixes. Kindly update both plugins and check if this resolves the issues you’re experiencing. If the updates do not fix the issues, kindly follow these steps.

    • In the header block, make a minor change (like increasing the padding by 1 pixel) and save the project by clicking on the "Update" button to display the header in the website frontend.
    • In any other block with missing content, similarly, make a minor change (like increasing the padding by 1 pixel) and save the project. If multiple elements are missing within a block, you only need to change one of the elements and save the project. This will restore the element in the frontend. 
    • Similarly increase the padding of the Embed element which is not displaying correctly and save you project. 

    If you need help with this, kindly give us access to your project and we will do this for you. Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

    Please let us know  in this forum when you send us the email.

    Best regards,
    Ariel H.

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