Display issues after Brizy and WordPress update (v2.7.1 & v2.7.2)

Flavio Coffano

• July 18, 2025 07:21

Dear Support Team,

I'm experiencing the same issues as the user described in this post on your community forum:
https://support.brizy.io/hc/en-us/community/posts/28136641307538-Problem-new-brizy-plugin-and-new-wordpress-update

On my website rockandrolla.it, after updating both WordPress and the Brizy plugin (I'm currently using Version 2.7.1 and Version 2.7.2), I’ve noticed the following problems:

1. The menu is not visible.

2. Icons are not showing.

3. The slider is not displaying.

4. The mobile layout looks different from what I see in the Brizy builder.

I have already followed the recommended update procedures, but these issues persist.
Could you please help me resolve this as soon as possible? These bugs are seriously affecting the user experience on my site.

Thank you in advance for your support.

Best regards,

Flavio Coffano

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  Ariel H.

  • July 18, 2025 08:20

  Hi Flavio,

  Please share your WordPress admin login details with us so we can take a closer look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/28161646635922
  WordPress Admin URL:
  Username:
  Password:

  Also make a full backup of your site as a precaution.

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Flavio Coffano

  • July 18, 2025 08:54

  Hi Ariel, here's to you:

  --

  Looking forward to your reply.

  Best regards

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  Ariel H.

  • July 18, 2025 11:34

  Hi Flavio,

  Thanks for your patience. I’ve asked a colleague to take a closer look at the issue, and I’ll get back to you as soon as I have new information to share.

  In the meantime, if it’s urgent that you resolve it right away, you can temporarily revert to the previous versions by downloading Brizy 2.6.22 and Brizy Pro 2.6.14 from this link: https://supportfiles.brizy.site

  Best regards,
  Ariel H.

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  Flavio Coffano

  • July 18, 2025 11:37

  Hi Ariel,

  Thank you for the update.

  Just to better plan the next steps on my side, could you please give me an estimate on the timing for your colleague’s review? This will help me decide whether to wait for the fix or temporarily roll back to the previous versions as suggested.

  Looking forward to your reply.

  Best regards,
  Flavio

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  Ariel H.

  • July 18, 2025 13:35

  Hi Flavio,

  It looks like the issue has been resolved after installing Brizy version 2.7.3. Please give it a try on your end and let me know if everything works as expected.

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  Flavio Coffano

  • July 19, 2025 06:15

  Hi Ariel

  It seems like everything is working fine now—thank you!
  Wishing you a great weekend.

  Best regards,
  Flavio

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