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Hamburger Menu not working and images distorted

Id Hidayah

hello, urgent help please.

hamburger menu on mobile is not clickable. i also added a cart icon, and it isn't clikable in the mobile version as well.

i also have some social media images in my header and those were distorted in mobile view - severely enlarged and funny looking.

i have changed to twenty twenty four theme, updated to the latest brizy and brizy pro, deactivated plugins and all other troubleshooting you would have advised at the beginning - but no luck, still happening.

i'm on gmt +8 timezone hence its about midnight here. my client is asleep. but when they wake up and realise what has happen to the site, heads will roll.

please help urgently.

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Comments

5 comments

Date Votes
  • KC George

    Hello Id Hidayah,

    If you are using the Batcache plugin, kindly deactivate it and check if makes the hamburger menu and cart icon responsive to user interactions. 

    Social media icons in the header look good on a mobile device at my end.

    If you are unable to make the hamburger menu and the cart icon work, kindly give us access to your project and we will take a look. Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

    Please let us know  in this forum when you send us the email.

     

     

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  • Id Hidayah

    Hi KC, 

    I have sent an email with the details needed.

    I do not have Batcache.

    The icons in the header looked good because i resized them and save again. I had to do this for every single page. I just hope if won't revert back to being enlarged funnily.

    The hamburger menu and cart in mobile still isnt working. But only for two pages. It's working for others. The pages that it ain't working are:
    - Home
    - Tuition

    I created another page called test error and try to replicate some elements of the homepage - the hamburger menu works for this new page. It almost seems like the current page is just broken - absolutely no idea why.

    If it cant be fixed by today, I will have to change the home page to this newly created page and do the same for the Tuition page. Pretty frustrating to have to rebuild the whole page just because of this.

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  • KC George

    Hello Id Hidayah,

    The hamburger menu and the cart icon appear working now on all pages of your website. Have a look at https://jmp.sh/DBvS7sBy for my test.

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  • Id Hidayah

    Hi KC,

    Yes I tested, it works now. May you please share what you did to fix it?

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  • KC George

    Hello Id Hidayah,

    It was already working well when I checked. I only recorded the video for you.

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