Elements\Blocks dissapearing on my website. Is this due to an update?

Ryan Mccain

• July 16, 2025 20:41

This is for Norzer.me. I made a video showing the issue.  --> https://somup.com/cTiDYgN2ip

 

thanks

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  Ariel H.

  • July 17, 2025 09:04

  Hi Ryan,

  Thank you for reaching out to us.

  If you've already updated the free Brizy plugin to version 2.7.1, please make sure to also update Brizy Pro to version 2.7.1 so both plugins match and see if this fixes the issue.

  

  Please try this and let me know if the issues continue.

  Best regards,
  Ariel H.

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  Axel Engelen - Breakboard

  • July 17, 2025 11:22

  Same issue and both are on the same version 2.7.1

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  Ariel H.

  • July 17, 2025 12:22

  Hi Axel,

  Thank you for reaching out, and I'm sorry for the trouble.

  To help us better understand your concern, could you kindly provide a short screencast demonstrating the problem? This would help replicate the issue and possibly offer a solution.

  Additionally, please share your WordPress login credentials (you can set up a temporary user if preferred), so we can take a closer look. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/28128838219922
  WordPress Admin URL:
  Username:
  Password:

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Ryan Mccain

  • July 23, 2025 13:52

  Seems to be this was an issue with/ the upgrade.  Can you confirm this and confirm that you guys have implemented new checks so this doesn't happen again?  I can't go and update hundreds of web pages on a regular basis to fix a bug.  thanks

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  Ariel H.

  • July 23, 2025 14:20

  Hi Ryan,

  Thanks for getting in touch. While we do our best to make sure updates go smoothly, the nature of WordPress and the wide range of site setups means we can’t guarantee that every update will work perfectly across all websites.

  That said, we’re actively investigating the issue and continuously improving our update process to help prevent similar problems in the future. In the meantime, we recommend testing updates on a staging version of your site first. This is the safest way to identify any issues before pushing changes live.

  We understand how inconvenient this can be, and we really appreciate your patience and understanding.

  Best regards,
  Ariel H.

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