MY WEBSITE DISAPPERAED WHAT IS GOING ON WITH BRIZY?

Kevin Palumbo

• July 16, 2025 14:48

VANDERBILTMAIDS.COM

Website it now blank. EVERY TIME I FIX THE ISSUE YOU RELEASE A UPDATE AND EVERYTHING BREAKS AGAIN. PLEASE TEST YOUR PUTTING EVERYONES STUFF IN PRODUCTION IN THE HOLE. I'm seeing tickets all over this webstie about headers and footers not working. this is crazy. 

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  KC George

  • July 16, 2025 15:24

  Hello Kevin,

  We apologize for the inconvenience. I see the design at https://jmp.sh/MFC1izh2 when visiting https://vanderbiltmaids.com/. Once you install Brizy 2.7.1 from the ZIP file at https://jmp.sh/9PMB4Hva, please make a minor change to your header and footer (like increasing the padding by 1 pixel) and update your project to make the header and footer visible again.

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  Antario Joy

  • July 16, 2025 15:32

  why are we manually having to increasing the padding by 1 pixel cant you just fix your plugin

  ?

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  KC George

  • July 16, 2025 15:45

  Hello Antario,

  After updating the plugin, when you make a minor change and update your project, your website gets recompiled and a revised HTML, CSS and JS code gets generated based on the latest update and this fixes the issue in the website frontend.

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  Kevin Palumbo

  • July 16, 2025 19:24

  KC Still nothing I emailed login creds to you guys and no response..... 

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  KC George

  • July 17, 2025 09:10

  Hello Kevin,

  Everything works fine in preview for logged in users. This is the design you see in preview while logged in: https://jmp.sh/TLcvN0ON. In the website frontend, you see a cached version of the website and the these changes are not reflected.

  Kindly sign into your SiteGround control panel and purge these caches and check if the preview design is visible to website visitors.

  • Dynamic Cache
  • Memcached

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  Kevin Palumbo

  • July 21, 2025 13:36

  KC- I sent in my credentials 4 days ago to your support and I'm still having the issue with the global blocks and dynamic elements now working. Can someone please support this? 

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  KC George

  • July 21, 2025 14:03
  • Edited

  Hello Kevin,

  The website header and footer appear working fine in the frontend. Do you have other global blocks which are not displaying in the frontend?

  What are examples of dynamic element that that are not working? Maybe you can specify the pages and the specific elements?  

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