URGENT: The Brizy plugin is cutting things on my website. Elements have disappeared and others don't work.

Power In Digital

• July 16, 2025 14:12
• Edited

Good afternoon, I don't know what's wrong with your plugin but it's affecting my sites. 1 of them has disappeared the menus and other elements.
On the other site there are elements that have html codes and have become disconfigured. Icons have also disappeared. 
Form lines too.

I'll leave the link to one of these sites here (the other I can't because I've already put it into maintenance mode as it's the site of a company that receives visits from clients and can't be in this condition).

www.caurelis.com

Here's the link to what the site really looks like (in the editing panel):

https://imgur.com/a/yG2iaK4

And yes, I have both plugins updated to their latest version. That's why it's the one with errors.

Please, I need to know when your plugin will return 100% to normal because it is very urgent to have the websites working.

0

• 

  Ariel H.

  • July 16, 2025 15:44

  Hi,

  Thank you for reaching out, and I’m sorry to hear about the urgent issues affecting your websites.

  We understand how critical this is, especially when it impacts client-facing pages. While you mentioned that both plugins are updated, could you please confirm you’re using these exact versions:

  Brizy 2.7.1
  Brizy Pro 2.7.0

  If so, the next step we recommend is making a small change to the affected blocks or elements (for example, adding 1px of padding or margin) and saving the page again. This helps recompile the layout and often restores missing elements such as menus, icons, and form lines.

  If the issue still persists after trying that, we’d be happy to investigate further. Please feel free to share temporary login credentials so we can check the site directly and assist you as quickly as possible.

  Best regards,
  Ariel H.

  0
• 

  Power In Digital

  • July 16, 2025 16:19

  Hi, just to let you know that I've just sent you the e-mail with the credentials to access my sites.
  Thank you

  0
• 

  KC George

  • July 17, 2025 04:59

  Hello Sara,

  We have fixed the issue with missing blocks and elements with both the websites. Kindly check if everything looks good. If a specific element is missing, you could make a minor change to the element (like increasing the padding by 1 pixel) and update your project to fix the issue.

  If you need further help with the above websites, kindly get back to us. 

  0

Please sign in to leave a comment.