Missing Header - keeps disappering

Darren Nicholls

• July 16, 2025 13:31

Hi,

We contacted you earlier because the headers and some footers have disappeared from most of our sites. My husband then sent you a message earlier to point out that on our own website the header keeps disappearing and we are unable to fix this. 

https://freshspace.co.uk/

We are a web design business - this looks hugely unprofessional and we are not receiveing a response of support. Please help.

Many thanks,

Eilidh

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  KC George

  • July 16, 2025 13:53

  Hello Eilidh,

  When visiting https://freshspace.co.uk/ I see the design at https://jmp.sh/TlHarlAV. Both the header and the footer look good. Are you still facing the above issue? 

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  Darren Nicholls

  • July 16, 2025 13:56

  Hi,

  That is because we have spent our whole working day fixing various other sites. With our own website, after much troubleshooting, we finally disabled the caching plugin, had to delete the global settings and then reassign them to the specific blocks.

  My concern is that we were in exactly this position almost a year ago. Where after a large Brizy  update we lost a huge amount of time, some clients and also had clients mvoe over to Elementor as they had become that frustrated.

  Can you please escalate this and alos offer some assurance as to what we can expect with this more recent update.

  Thanks,

  Eilidh

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  Ariel H.

  • July 16, 2025 15:39

  Hi Eilidh, thanks for the update. I’ve responded on the support thread here: https://support.brizy.io/hc/en-us/community/posts/28115337990162
  
  

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