WTF - why has my subscription suddenly disappeared?
Reactivate my paid subscription!!!!!!!!!!!!!!
-
Hi Nicolas,
Thanks for reaching out. I'm sorry to hear about the issue with your subscription.
To help us investigate further, could you please provide a few more details about what you're seeing? If possible, sharing a couple of screenshots of your dashboard or any error messages would be really helpful.
We’ll do our best to get this sorted out for you as soon as possible.
Best regards,
Ariel H.0 -
I repaired it myself.
Wordpress did an autoupdate of brizy normal and did not take over the autoupdate function of brizy pro. as a result, the license was removed from my website and all pro plugins were hidden. which is pretty stupid, I was wondering why I haven't received a new newsletter subscription for days.... the field was simply not displayed.
Greetings
Nicolas0 -
Hi Nicolas,
Thank you for bringing this to our attention, and I’m really sorry for the trouble this caused.
This issue typically occurs due to a version mismatch between Brizy (free) and Brizy Pro. It’s possible that WordPress auto-updated the Brizy plugin first, and due to dashboard caching or sync delays, the update for Brizy Pro didn’t appear right away. When the versions become incompatible, the license may temporarily disconnect, and Pro features, including your newsletter subscription field, can go missing from the frontend and editor.
We understand how frustrating that must have been, especially since it wasn’t immediately obvious.
To avoid this in the future, we recommend manually checking for updates after an auto-update occurs by going to Dashboard > Updates and clicking "Check Again." This usually refreshes the available updates for both plugins.
Best regards,
Ariel H.0 -
Thanks for the advice and help, I have deactivated the autoupdate so that this doesn't happen again.
0
Please sign in to leave a comment.
Comments
4 comments