The checkbox in the pop-up window doesn't work

Evgeny Koltashev

• July 10, 2025 12:15

I added a form to a pop-up window. But when using a checkbox, it is not possible to mark it https://skr.sh/vWXgTIgYlkD

In another form, everything works.

The form is located here https://grezka.ru/category/test/

I have tested this in several browsers.

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  Evgeny Koltashev

  • July 10, 2025 12:54

  I've now connected the pop-up to several buttons.

  As a result, the checkbox sometimes works and sometimes doesn't https://skrinshoter.ru/vWXDt1p0zrR

  I don't understand the logic of what is happening.

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  Ariel H.

  • July 10, 2025 13:03

  Hi Evgeny,

  Thank you for reaching out to us.

  Could you please try switching temporarily to a default WordPress theme (like Twenty Twenty-One) to see if the issue persists? Additionally, try deactivating all other plugins except for Brizy and Brizy Pro. This will help us determine if the issue is coming from a theme or plugin conflict.

  Let us know how it goes.

  Best regards,
  Ariel H.

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  Evgeny Koltashev

  • July 10, 2025 13:45

  I'm using the Blocksy theme now.

  Disabling plugins and enabling the Twenty Twenty-One theme did not help.

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  Ariel H.

  • July 10, 2025 13:59

  Hi Evgeny,

  Thank you for the update.

  Kindly grant us temporary access to your WordPress Admin so we can investigate the issue further. You can create a new Admin user from your Dashboard and send the login details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/27986100308626
  WordPress Admin URL:
  Username:
  Password:

  Looking forward to your response.

  Best regards,
  Ariel H.

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  Evgeny Koltashev

  • July 10, 2025 15:03

  I've sent everything you asked for.

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  Ariel H.

  • July 10, 2025 15:42

  Hi Evgeny,

  Thank you for your cooperation.

  We’re currently unable to access your website due to a database connection error. This often indicates an issue with the hosting server or the database configuration.

  

  Could you please reach out to your hosting provider to check and resolve the issue first? Once it's fixed, kindly let us know so we can proceed with our checks.

  Best regards,
  Ariel H.

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  Evgeny Koltashev

  • July 10, 2025 15:53

  I'm sorry. The website is working again.

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  Ariel H.

  • July 11, 2025 08:58

  Hi Evgeny,

  Thanks for the update.

  It looks like rebuilding the button resolved the issue - https://jmp.sh/2vdkvFl6
  Please test it on your end and let me know if everything works as expected.

  Best regards,
  Ariel H.

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  Evgeny Koltashev

  • July 11, 2025 10:15

  What do you mean by "rebuilding the button"?

  Does this mean that I need to create a separate form for each button?

  The following form still does not work https://skrinshoter.ru/vWYzfxvkAhc

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  Evgeny Koltashev

  • July 11, 2025 10:18

  And the checkbox still doesn't work on the main page https://grezka.ru/

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  Evgeny Koltashev

  • July 11, 2025 10:24

  I absolutely do not want to create a separate form for each button because I may have many buttons.

  Creating, configuring, and administering many forms is extremely time-consuming.

  I just want a bug fix from you.

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  Ariel H.

  • July 11, 2025 11:53

  Hi Evgeny,

  Thank you for your message.

  The popup might not work as expected when it's set as a global block. We suggest disabling the global block option so that the checkbox functions correctly. If you'd like to reuse the button, please duplicate it instead.

  About the checkbox in the mage page, it appears to be working as demonstrated on this screencast: https://jmp.sh/LASzpEoA

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Evgeny Koltashev

  • July 11, 2025 12:28

  Thank you.

  Indeed, the problem was while the block was marked as global. However, I still hope that you will fix this bug in the future, because the global block is much easier to edit.

  I would also like you to add common form settings for Brizy. For example, I want all forms to be sent via SMTP to a single email address. It is extremely inconvenient to fill in these details for all forms multiple times.

  I have also discovered another bug. If I want to edit a pop-up, I click here https://skr.sh/sWYz2sdlDm8 However, if I switch to another template and try to open the pop-up editing window, nothing happens https://skrinshoter.ru/vWYFC6yn5Iz - the pop-up simply doesn't appear.

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  Ariel H.

  • July 11, 2025 13:25

  Hi Evgeny,

  Thank you for your message and for sharing your feedback.

  We’ve received a similar feature request regarding common form settings, such as setting a default SMTP email for all forms. Unfortunately, we currently don't have an ETA when it will be rolled out.

  Regarding the issue with the popup thumbnail, creating a new button and popup doesn't seem to trigger the same behavior. However, we appreciate you bringing this to our attention, we've taken note of your observation for further review.

  Thanks again for your input.

  Best regards,
  Ariel H.

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