Brizy Form

Omoya Robert

• July 06, 2025 10:04

All the my websites i used brizy form, But they cant send email when form is filled 

It says "YOUR EMAIL WAS NOT SENT"

After updating brizy

0

• 

  Ariel H.

  • July 07, 2025 08:58

  Hi Omoya,

  Thanks for reaching out.

  Can you please try duplicating the contact form and reconfiguring it to see if that resolves the issue? Sometimes, reinitializing the form settings can help fix sending problems.

  If the issue still persists after these steps, please share your WordPress admin credentials with us so we can take a closer look.  You can add us as an Admin user from your Dashboard and send the following details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/27878834022674
  WordPress Admin URL:
  Username:
  Password:

  Looking forward to your response.

  Best regards,
  Ariel H.

  0
• 

  Ariel H.

  • July 07, 2025 16:25

  Hi Omoya,

  Thank you for your cooperation.

  When the WP Mail SMTP plugin is active, it overrides the default email settings of the Brizy form. If everything was working before and suddenly stopped, we recommend double-checking your SMTP credentials, particularly the password, to make sure they're still correct.

  

  
  Please try this and let me know how it goes.

  Best regards,
  Ariel H

  0
• 

  Omoya Robert

  • July 07, 2025 19:24

  Please, even if I deactivate the SMTP plugin. The form does not work

   

  This is happening to all websites

  0
• 

  Ariel H.

  • July 08, 2025 09:50

  Hi Omoya,

  Thank you for the update.

  It appears to be working now. 

  
  Best regards,
  Ariel H.

  0
• 

  Omoya Robert

  • July 08, 2025 14:56

  What did you do , Because all other 8 websites the form is not working

  0
• 

  Ariel H.

  • July 08, 2025 15:13

  Hi Omaya,

  Thank you for the update. This seems to be a caching-related issue. I've already tried several troubleshooting steps, including uninstalling and reinstalling both Brizy and Brizy Pro.

  If possible, could you provide access to one more site where the issue is present? That would help me further isolate the cause. Also, could you please confirm if the sites are hosted on the same server?

  Best regards,
  Ariel H.

  0
• 

  Omoya Robert

  • July 09, 2025 11:40

  Done all that , Most forms on the websites don't work

  0
• 

  Ariel H.

  • July 09, 2025 12:14

  Hi Omaya,

  If possible, could you please provide us with temporary access to another website that’s experiencing the same issue? This would help us investigate further and better understand what might be causing the problem.

  Looking forward to your response.

  Best regards,
  Ariel H.

  0

Please sign in to leave a comment.