Brizy not loading

Orla Kirwan

• June 30, 2025 13:43

Hi,

I was working on Brizy builder this morning and when I clicked to make a section global, the system froze. Now when I refresh and try to load Brizy builder, it spins infinitely.

I have tried to find the issue:

• Brizy 2.6.22 and Brizy Pro 2.6.14 plugins are up to date.
• All other plugins have been deactivated.
• I don't have Wordfence on my site.
• I have activated Twenty Twenty Five theme.
• I have cleared Cache and cleared Browser history.

I can provide access if you would like to investigate.

Thanks!

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• 

  Ariel H.

  • June 30, 2025 13:49

  Hi Orla,

  Could you please share your WordPress admin login details with us so we can take a closer look? Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/27743400821266
  WordPress Admin URL:
  Username:
  Password:

  Also make a full backup of your site as a precaution.

  Looking forward to your reply.

  Best regards,
  Ariel H.

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• 

  Orla Kirwan

  • July 01, 2025 13:50

  Hi,

  Any update on this please? I need to make some updates on the site.

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• 

  KC George

  • July 01, 2025 17:03

  Hello Orla,

  We apologize for the delay. I have escalated your request to the next level and we need some more time to fix the issue. We hope to get back to you by tomorrow.

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  Orla Kirwan

  • July 02, 2025 06:44

  The website should be accessible again now. Thanks

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  KC George

  • July 02, 2025 07:38

  Hello Orla,

  Kindly sign into your Cloudways account and under "My Applications" > childrensnursing.ie > Application Settings > PHP PFM Settings,  

   

  increase the PHP limits of your application to the values given below and get back to us.

  ;php_admin_value[memory_limit] = 512M
  ;php_admin_value[max_execution_time] = 512
  ;php_admin_value[max_input_time] = 512
  ;php_admin_value[post_max_size] = 512M
  ;php_admin_value[upload_max_filesize] = 512M
  ;php_admin_value[max_input_vars] = 3000

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  Orla Kirwan

  • July 02, 2025 07:55

  Hi Kc,

  I have added those new settings in Cloudways now.

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  KC George

  • July 02, 2025 09:52

  Hello Orla,

  PHP limits you have set under Application Settings unfortunately did not take effect on your website. In your WordPress Dashboard under Tools > Site Health > Info > Server, 

   

  You can see these values. 

  Can you take the help of your hosting support to increase PHP limits to

  • PHP time limit : 120
  • Max Input time: 512
  • Upload max filesize: 512
  • PHP post max size: 512 

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  Orla Kirwan

  • July 02, 2025 10:20

  I have updated these settings on the server and they are displaying in Wordpress > Tools > Site Health as you instructed.

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  KC George

  • July 02, 2025 13:01

  Hello Orla,

  I am creating a private ticket for you. Please look for an email from support@brizy.io and we will continue this discussion via email. My colleague Basharat Reyas will be in contact with you through email. 

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