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  • Ariel H.

    Hi John,

    Thank you for reaching out. We’ve checked your account, and it appears that the subscription was not canceled before the end of the billing period, so it was automatically renewed. Unfortunately, since the renewal has already been processed, we’re unable to issue a refund at this point.

    Please let us know if you have any other questions.

    Best regards,
    Ariel H.

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