Skip to main content

Something is wrong with our WP site

Builda Ab

Hi Brizy, when I try to uppdate our site www.elcent.se the site corresponde "This page needs an update. You probably refreshed this page (or another page) in another tab or browser."

Then i press the buttom Update but it won't update and all my work on the site have gone!!

I don't have another page or work in another browser.

What shoult I do?

0

Comments

1 comment

Date Votes
  • Ariel H.

    Hi,

    Thank you for contacting us.

    Please try the following steps to address the issue.

    1. Ensure that you are using the latest versions - Brizy v2.6.22 and Brizy Pro v2.6.14

    2. If you're using a security plugin like Wordfence, try temporarily disabling the firewall or switching it to Learning Mode. This often helps fix saving issues. Here's a guide you can follow:
    https://help.elegantthemes.com/en/articles/2395855-how-to-fix-saving-issues-while-wordfence-plugin-is-enabled

    3. Disable all plugins except Brizy and Brizy Pro to check for any conflicts. If the issue is resolved, you can re-enable your plugins one by one to identify which one might be causing the problem.

    4. Make sure your server meets the following PHP settings:

    PHP max input variables: 8000
    PHP memory limit: 512M or higher
    PHP post max size: 64M
    Upload max filesize: 64M

    If you have access to cPanel, go to "Select PHP Version," then open the "Options" tab to adjust these values. Here's a helpful reference: https://www.simplified.guide/cpanel/php-memory-limit
    You can also reach out to your hosting provider so they can set this up for you.

    5. If all the above failed, ask your hosting provider to temporarily disable ModSecurity, as it may be blocking some of Brizy’s functions. If you have access to do this from cPanel, you can follow this guide:
    https://www.hostitsmart.com/manage/knowledgebase/287/How-to-Disable-ModSecurity-in-cPanel.html

    If nothing helps, please share your WordPress admin login details with us so we can take a closer look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/27730765716626
    WordPress Admin URL:
    Username:
    Password:

    Also make a full backup of your site as a precaution.

    Looking forward to your reply.

    Best regards,
    Ariel H.

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

Ask a Question