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Can't edit my website, says it's not Pro

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4 comments

  • KC George

    Hello Brandon,

    When activating the Shop Trial or Pro plans, our legacy plan users are experiencing a bug that causes their Pro plan to change to Free. We are working on fixing this bug and hope to release a fix soon. We may be able to roll out a fix within 1-2 days. We will keep you informed as we make progress.

    We apologize for the inconvenience and appreciate your patience as we take time to fix this bug.  

     

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  • KC George

    Hello Brandon,

    We have fixed the above bug. Your projects should have access to PRO features in your dashboard. Kindly check.

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  • Brandon K

    It seems to be fixed.  I didn't even want to begin a trial.  It wasn't clear when pressing the button that a trial would begin.  It would be nice if I could begin a trial once I'm able to actually try it.  Thanks.

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  • KC George

    Hello Brandon,

    You can deactivate the Shop trial from your project by selecting the "Deactivate Shop" option in your project thumbnail.

    When you are ready to try out the shop feature, activate the trial again in another project. Shop Trial can be activated for every project.

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