Lost PRO Access Despite Active $8 Plan – Likely Triggered by Shop Plugin

Moritz Antretter

• June 28, 2025 12:22

Dear Brizy Team,

I am reaching out to kindly request assistance regarding my account.

I have been a long-time user of the old $8/month PRO plan and always had full access to the corresponding PRO features. However, after interacting with what I believe was the free Shop plugin, my access to all PRO functionalities suddenly disappeared. Since then, I am only shown the option to upgrade to the $20/month plan.

To clarify: I did not cancel or change my subscription, and I certainly did not intend to switch plans. From my perspective, this seems to have been triggered unintentionally – possibly by a technical error or system behavior linked to the Shop plugin.

I do not consider it acceptable to now be asked to pay more for the same set of features I already had under my original plan. I would therefore kindly ask you to review my account and restore access to the PRO features included in my ongoing subscription.

Thank you very much in advance for your support.

Best regards from Germany

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  KC George

  • June 30, 2025 05:42

  Hello Moritz,

  When activating the Shop Trial or Pro plans, our legacy plan users are experiencing a bug that causes their Pro plan to change to Free. We are working on fixing this bug and hope to release a fix soon. We may be able to roll out a fix within 1-2 days. We will keep you informed as we make progress.

  We apologize for the inconvenience and appreciate your patience as we take time to fix this bug.  

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  KC George

  • June 30, 2025 14:33

  Hello Moritz,

  We have fixed the above bug. You should have PRO features in your projects now. Kindly check.

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  Moritz Antretter

  • June 30, 2025 18:48

  Hello George,

  thank you very much for the quick response and the update.

  Unfortunately, I still do not have access to the PRO features in my projects – even after logging out, clearing the cache, and logging back in. My account was on the legacy $8/month plan, and nothing was changed manually on my side.

  Could you please take another look and check if my PRO status can be restored correctly?

  Thank you again for your support – I really appreciate your help.
  Best regards,
  Moritz

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  Kleber Carbo

  • July 01, 2025 02:36

  Same problem here... 
  PRO features lost after SHOP Trial activation.
  
  

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  KC George

  • July 01, 2025 06:05

  Hello Moritz and Kleber,

  We have fixed this issue in your dashboard. You have access to PRO features now.

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  Moritz Antretter

  • July 01, 2025 07:36

  Thank you, George – it’s working now!
  I really appreciate your help and the quick fix.
  Best regards,
  Moritz

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