Account status

Ming Wei Thoong

• June 28, 2025 02:31

Hi,

After migrating to the latest version, all my webpages are prompting me to upgrade to Pro, and all paid features are locked. I’ve checked my account, and my paid account it’s still active. Could you help me find out what’s going on?

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  KC George

  • June 30, 2025 05:32

  Hello Ming,

  When activating the Shop Trial or Pro plans, our legacy plan users are experiencing a bug that causes their Pro plan to change to Free. We are working on fixing this bug and hope to release a fix soon. We may be able to roll out a fix within 1-2 days. We will keep you informed as we make progress.

  We apologize for the inconvenience and appreciate your patience as we take time to fix this bug.  

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  KC George

  • June 30, 2025 14:29

  Hello Ming,

  This bug has been fixed. Kindly check if you have access to PRO features now.  

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