Brizy not updating page

Pia Grace Torres

• June 26, 2025 21:48

The Wordpress Brizy editor is not updating the page. I am getting a constant refresh error. Will you please help me with this?

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  Ariel H.

  • June 27, 2025 09:42

  Hi Pia Grace,

  Thank you for contacting us.

  Please follow the steps on this link to possibly address the issue: https://support.brizy.io/hc/en-us/articles/22590197512210

  If the issue continues, try to isolate it by disabling all other plugins except Brizy and Brizy Pro. It’s also a good idea to temporarily switch to a default theme like Twenty Twenty-Four to see if the theme might be causing a conflict.

  If this didn't help, please share your WordPress admin login details with us so we can take a closer look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/27673432029202
  WordPress Admin URL:
  Username:
  Password:

  Also make a full backup of your site as a precaution.

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Pia Grace Torres

  • June 27, 2025 15:53

  Thanks Ariel. I reached out for support. I tried the steps listed above and it's still not working. I will make a backup.

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  Ariel H.

  • June 27, 2025 16:25

  Hi Pia Grace,

  Thank you for your cooperation.

  It appears the issue might be due to a timeout from Cloudflare while waiting for a response from the server.

  

  Kindly try the steps outlined in the link below to see if that resolves the issue: https://developers.cloudflare.com/support/troubleshooting/http-status-codes/cloudflare-5xx-errors/error-524/

  If the issue persists, please enable Cloudflare’s Development Mode and check again:
  https://developers.cloudflare.com/cache/reference/development-mode/

  Please try this and let me know how it goes.

  Looking forward to your response.

  Best regards,
  Ariel H

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  Pia Grace Torres

  • June 28, 2025 02:52

  Hi there, 

  This is the response from my hosting provider:

  

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  Ariel H.

  • June 30, 2025 09:04

  Hi Pia Grace,

  Thank you for sending the image. However, it's quite small, and we're having trouble understanding it.
  Also, I apologize that you've been passed back and forth between us and your hosting provider.

  With your permission, we’d like to clone your website to a secure staging server so we can investigate the issue more thoroughly. Please let us know if that’s okay with you.

  Best regards,
  Ariel H.

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