Not receiving confirmation email after changing email for account

Justin Hammond

• June 26, 2025 08:51

Hi,

I'm trying to change the email associated with my account. I input the new email and then hit "Save account settings" but nothing happens after that.

I'd assume I then get an email to the new email I input asking me to verify the change, but nothing is received to my inbox.

And when I refresh my account settings page it just reverts to my old email. 

0

• 

  KC George

  • June 26, 2025 11:21

  Hello Justin,

  You are right; when changing your email address, and click on "Save account settings" you would neither see a confirmation notification nor receive an email asking you to confirm the change. However, the email address should ideally change. If you are unable to do it, we can help you with it.

  I see that you have two accounts with us

  • backup............ond@gmail.com  with Personal Cloud LTD
  • jkarl..............@gmail.com with AppSumo Deal [2019]

  Which account do you want to change and what is the new email address? 

  0

Please sign in to leave a comment.