My testimonials block stopped displaying

Ryan Mccain

• June 25, 2025 22:52

Go here -- https://norzer.me and scroll down and you'll see the Testimonials H2 but its empty. If you got into Brizy you will see it. It even shows fine in the preview.  I turned off all performance settings at 20i (hosting provider) and it is still a problem.  I can give you an account there if you want to login and shut performance stuff off again. Right now I only have minimal settings enabled.

I also tried disabling plugins I have that I thought may be causing the issue but that didn't work either.  

A weird thing I noticed is if I got into DevTools and change my layout to mobile and refresh it works.   I have tried in Chrome and Chrome Beta. I have tried logged in and logged out.

Can you help here? You already have an account to my website that is still there. You can reset the pw if needed.

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  Ariel H.

  • June 26, 2025 11:13

  Hi Ryan,

  Thank you for contacting us.

  Unfortunately, I’m unable to determine the exact cause of the issue. We’ve escalated it to our senior support team for further investigation. I’ll get back to you as soon as I have any updates.

  Kind regards,
  Ariel H.

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  Ryan Mccain

  • June 26, 2025 14:22

  thank you.  :) ill check back tomorrow. 

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  Ariel H.

  • June 27, 2025 11:33

  Hi Ryan, my apologies for the delay, we're still looking into this issue.

  Best regards,
  Ariel H.

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  Ryan Mccain

  • June 27, 2025 17:36

  np ill check back early next eek. thanks for updating the thread so I know you are on it, though. thanks

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  Ryan Mccain

  • June 27, 2025 20:33

  hey i just noticed there is another empty section on my local seo services page:  https://norzer.me/local-seo-optimization-services

  You can see it on the backend fine.. Its weird because other pages built from that same saved page outline show that section fine.  thanks

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  Ariel H.

  • June 30, 2025 08:24

  Hi Ryan,

  Thank you for the update, and apologies for the delay. The issue is still ongoing at the moment. In the meantime, you may want to try creating a staging version of your website on a subdomain to see if that helps resolve the issue.

  I'll continue to follow up on this and let you know as soon as I have an update.

  Best regards,
  Ariel H.

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  Ryan Mccain

  • June 30, 2025 19:02

  Hey thanks for the update I'd rather not create a staging site due to it screwing w/ SEO and possibly confusing things if all the spiders don't obey noindex. I'm gonna try and re-create these blocks though on the WordPress Security page and I'll report back. thanks

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  Ryan Mccain

  • June 30, 2025 19:25

  Ok, so I created a near identical block the same way I created that global block as far as I know.  As you can see, it shows up, but the other one remains hidden. I added "Retail" to the middle reviewers job title so you can know which is which.

  This is the page I was testing on.  Feel free to make changes. I have backups. https://norzer.me/our-services/wordpress-security/

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  KC George

  • July 02, 2025 05:50
  • Edited

  Hello Ryan,

  I do see the testimonials section on your homepage. Do you also see the same or do you see a blank block?

  

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  Ryan Mccain

  • July 02, 2025 21:54

  hey thanks. i found out basic caching at the hosting provider may be the culprit here. I'll post again if I still need help. thanks 

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