account has been blocked for security reasons

Betty Vangrinsven

• June 22, 2025 09:30

Hi Brizy support team, 

I am writing to let you guys know that I just find out the my BRIZY PRO LIFE TIME was blocked, when I was trying to login to work on a client website I got he notice at the login screen.

"Your account has been blocked for security reasons. One or more websites created under your account have been reported as SPAM, Phishing or Misleading"

But since I can't access the account I have no idea how to recover the account or to even reach out to you guys for support.

Luckily I have this other BRIZY PRO LIFE TIME via another account, from wich I write you now, since I purchased two licenses since the beginning. 

Can you guys please assist to figure out and fix the other account, so I can continue to work on my clients web site I depend on having access to those project to continue to have an income, and since the account is blocked I can't even figure out what the problem was or which sites were flagged as spam as the message indicates. 

Please, please, please help out resolving this problem asap.

The account that was suspended is under:
info@vgwdesign.nl

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  KC George

  • June 23, 2025 11:37
  • Edited

  Hello Betty,

  We apologise for the inconvenience. We have unblocked your account

  We are required by our hosting provider AWS to crackdown on phishing/malware/misleading sites. We have a security system which blocks suspected phishing/malware websites. I could not locate a misleading/phising website in your account.

  We have unblocked your account after manual verification. If you have a website which can be suspected as a phishing/misleading, or have test websites that no one is visiting, kindly switch those project in "Draft Mode" so that it's preview is not available on a brizy.site subdomain. This will help us comply with the AWS directive.
  

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