Cancelled subscription - still got charged

Mathias Hoffmann

• June 13, 2025 08:35

Hi,

I cancelled my WP Personal subscription several days ago, but today the subscription got renewed for another year anyway.

As I bought a Freelancer license back in February, I no longer have any need for the Personal license.

Kind regards

Mathias

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  KC George

  • June 13, 2025 11:05

  Hello Mathias,

  Your Personal WP plan has been canceled, and the $49.00 transaction from today has been refunded.  Within seven to ten business days, this sum should be credited to your payment method.

  To cancel a plan, kindly contact Brizy Support in the future. We handle all cancellations.

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  Mathias Hoffmann

  • June 13, 2025 14:30

  Hi K C,
  
  Thank you for cancelling the plan.
  
  I did in fact use the cancellation form found here: https://www.brizy.io/cancel. I suppose this is what you mean by "contacting Brizy Support", as this is the page I get redirected to when clicking the "Cancel Subscription" link in your dashboard.

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  KC George

  • June 13, 2025 15:48

  Hello Mathias,

  I meant contacting Brizy Support by either writing an email to support@brizy.io or by filling up a form at this Forum. 

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