Screen within a screen

Michael Martin

• June 12, 2025 13:47

I remember seeing this happen before, years ago, but I can't remember what causes it. Can someone please tell me? It is like one editor's screen is superimposed over another, and I can't save work. 

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  Ariel H.

  • June 12, 2025 14:30

  Hi Michael,

  Thank you for contacting us. 

  The issue might be caused by a custom script embedded on the page, which could be interfering with the editor. We recommend temporarily removing any custom scripts to see if that resolves the problem.

  If the issue persists, could you please share the exact steps you took to build the page? That will help us better understand what might be causing it.

  Looking forward to your response.

  Best regards,  
  Ariel H.

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  Michael Martin

  • June 12, 2025 14:56

  If it is of any help, I noticed (after submitting the ticket) that it only seems to happen when I have another tab open viewing the page on which I am working. 

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  Ariel H.

  • June 12, 2025 15:38

  Hi Michael,

  This issue usually happens when the same page is open in both the editor and a preview or live view tab. Closing the other tab and refreshing the editor often restores normal behavior. If that doesn't help, try clearing your browser cache and local storage, disabling any browser extensions that might affect how the page loads (like ad blockers or Grammarly), or using Incognito mode or a different browser. It also helps to make sure your browser and Brizy page builder plugins or theme are up to date.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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