Not saving

Benjamin Rowlands

• June 11, 2025 14:35

Hi Ariel,

Me again. Just done a lot of changes to a starter template - then lost them all as I could not save.

I then removed ALL other plugins, and tried again. Same issue. The update button goes grey, spins, and just hangs.

I tried multiple different templates also - same issue.

I'm now 2 days into trying to get Brizy up and running, and I cannot even save a page. You installed a "temp license" so I cannot even roll back to the previous version plugin, as it will remove this license key.

Here are the details as requested previously.

Please advise asap as this is driving me crazy - it should be easy to install a plugin and use it. Blocked at licensing it, and now saving a page!

Thanks

Ben

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  Ariel H.

  • June 12, 2025 08:28

  Hi Ben,

  The issue doesn’t seem to be related to the license. I tested a smaller page with just one block, and it saved without any issues. However, the Home page contains many blocks, and it looks like the server is limiting how much data can be processed at once.

  

  This is likely caused by ModSecurity, a security feature on your hosting server that can block large requests. To fix this, your hosting provider can either temporarily disable ModSecurity or adjust its settings to allow larger request sizes. Specifically, they can update the following limits:

  SecRequestBodyLimit 4194304  
  SecRequestBodyNoFilesLimit 2097152

  We’ve seen a similar case recently where another user was able to resolve the issue by updating their server settings, specifically, increasing the body size limits in their ModSecurity configuration, which was blocking larger save requests. This may be something you could check with your hosting provider. For more details, please refer to this support thread:
  https://support.brizy.io/hc/en-us/community/posts/27240442687378

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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