Root domain not working

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• June 10, 2025 18:53

Hi, 

I’ve connected my domain www.karlamassiel.com, and it’s working fine.
However, the root domain karlamassiel.com is not working — when my clients type karlamassiel.com, the site doesn’t load.

Everything is already connected on my end (DNS records are pointing correctly), but it seems the root domain isn’t resolving yet.

Could you please help me ensure the root domain is fully connected and the SSL is working for both versions?

Thank you!

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  KC George

  • June 11, 2025 05:20

  Hello there,

  The root domain usually redirects to the www version. Kindly see my test at https://jmp.sh/X6pMhGp2 where you can see the redirect in action. Please test again and let us know if the website is accessible on the root domain.

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