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Brizy Pro keeps loading

Lea Meulenkamp

When I go to my pages in Wordpress and click on edit with brizy it keeps loading. Everything else works but keep loading. 

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Comments

2 comments

Date Votes
  • Ariel H.

    Hi Lea,

    Thank you for reaching out to us.

    Please try the following steps to address the issue.

    1. Ensure that they are using the latest versions (Brizy v2.6.21 and Brizy Pro v2.6.13)

    2. If you're using a security plugin like Wordfence, try temporarily disabling the firewall or switching it to Learning Mode. This often helps fix saving issues. Here's a guide you can follow:
    https://help.elegantthemes.com/en/articles/2395855-how-to-fix-saving-issues-while-wordfence-plugin-is-enabled

    3. Disable all plugins except Brizy and Brizy Pro to check for any conflicts. If the issue is resolved, you can re-enable your plugins one by one to identify which one might be causing the problem.

    4. Make sure your server meets the following PHP settings:

    PHP max input variables: 8000
    PHP memory limit: 512M or higher
    PHP post max size: 64M
    Upload max filesize: 64M

    If you have access to cPanel, go to "Select PHP Version," then open the "Options" tab to adjust these values. Here's a helpful reference: https://www.simplified.guide/cpanel/php-memory-limit
    You can also reach out to your hosting provider so they can set this up for you.

    5. If all the above failed, ask your hosting provider to temporarily disable ModSecurity, as it may be blocking some of Brizy’s functions. If you have access to do this from cPanel, you can follow this guide:
    https://www.hostitsmart.com/manage/knowledgebase/287/How-to-Disable-ModSecurity-in-cPanel.html

    If nothing helps, please share your WordPress admin login details with us so we can take a closer look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/27123120195090
    WordPress Admin URL:
    Username:
    Password:

    Also make a full backup of your site as a precaution.

    Looking forward to your reply.

    Best regards,
    Ariel H.

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  • Ariel H.

    Hi Lea,

    Thank you for the update.

    This issue appears to be related to your server configuration rather than Brizy itself. We recommend contacting your hosting provider and asking them to check the following:

    -Whether HTTP/2 is properly configured and running
    -If there are any .htaccess rules affecting file loading
    -Whether temporarily disabling compression helps
    -The server logs for any related errors
    -If ModSecurity can be temporarily disabled to see if that allows you to edit your pages

    Your host should be able to review and adjust these settings as needed. 

    Please try this and let me know how it goes.

    Best regards,
    Ariel H.

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