Popup not working

Smart Suburbs

• May 28, 2025 08:43

Hello team, good day. The popup for website https://grafitiexpressions.com website delivered three years ago is not working now. When I checked the console in chrome it has issues with pop.js.  Attached the screenshot.

Please assist. thanks.

regards,parag

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  Ariel H.

  • May 28, 2025 09:24

  Hi Parag,

  Thank you for contacting us.

  Could you please send us a copy of the script for the popup on https://grafitiexpressions.com so we can try to reproduce the issue you're experiencing with pop.js?  This will help us assist you more effectively.

  Looking forward to your response.

  Best regards,
  Ariel H.

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  Smart Suburbs

  • May 28, 2025 10:51

  Thanks Ariel for your quick response. Here is the requested script of popup.

   

  <script>!function(p,n,o){if(!(o=n.getElementById("brz-external-popup")))return(o=n.createElement("script")).async=1,o.id="brz-external-popup",o.src="https://2d4bd1e.b-cdn.net/assets/popup/popup.js",o.onload=e,void n.body.appendChild(o);function e(n,e){p.brzExternalPopup?p.brzExternalPopup("https://fig9064530.brizy.site"):(n=o.onload,o.onload=function(){n(),p.brzExternalPopup("https://fig9064530.brizy.site")})}e()}(window,document);</script>

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  Ariel H.

  • May 28, 2025 11:19

  Hi Parag,

  Thank you for the update.

  Would you mind going into the popup in Brizy Cloud , making a small edit (such as adding 1px padding ), and saving it? This should trigger the system to recompile and regenerate the embed code. 

  Once that’s done, please update the code on your site, clear any cache, and check if this resolves the issue. 

  Best regards,
  Ariel H.

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  Smart Suburbs

  • May 28, 2025 11:38

  Hello Ariel, unfortunately still not working. We regen the code and pasted it. You can check grafitiexpressions.com home page for the lead popup form code.

  regards,

  parag

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  Ariel H.

  • May 28, 2025 11:47

  Hi Parag,

  Could you please tell us the name of the workspace and the popup you're having trouble with?  

  

  Looking forward to your response.

  Best regards,
  Ariel H.

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  Smart Suburbs

  • May 28, 2025 11:53

  Please find screenshot reflecting red marked Project and Popup block.

  

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  Ariel H.

  • May 28, 2025 12:09

  Hi Parag,

  Thank you for your cooperation. I asked a colleague to look into the issue. I will get back to you as soon as I have an update.
  
  Best regards,
  Ariel H.

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  Smart Suburbs

  • June 04, 2025 12:29

  Hello Ariel, appreciate further update on this issue please. thanks,parag

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  Ariel H.

  • June 04, 2025 15:46

  Hi Parag,

  My apologies for the delay, it appears to be working now, please ensure that the script is inserted in the footer area of your site.

  
  Best regards,
  Ariel H.

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  Smart Suburbs

  • June 05, 2025 06:55

  Hello Ariel, 

  kindly note we checked and our popup is already added to the footer.

  As a matter of fact, the popup is not working even at my other site smartsuburbs.in.

  And all popups we have embedded in footer only.

  Thus, would appreciate if Brizy team can help check grafitiexpressions.com itself to make it working please. I think the above example given is of other website i see.

  Thanks in advance.

  regards,

  parag

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  KC George

  • June 05, 2025 07:39

  Hello Parag,

  Your popup was developed using the legacy project format. We have recreated your popup using the CMS project format. The new popup project is called "Grafiti Expressions New". Kindly copy the Embed code from this project and paste into the footer of your websites and check if the issue resolves.    

   

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