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Again - Unable to Activate Brizy Pro License – Error 403

Robin Fritig

Hi,

I've got the same issue that ROMAIN in the topic "https://support.brizy.io/hc/en-us/community/posts/26714963357202"

Impossible for me to activate my licence Pro : the famous 403 error.

I ve try on 2 differents IPs and on another mutual hosting. Of course everything on O2Switch hosting network. And in any case I got this 403.

Could you be less restrictive as before ? 2 years I'm using my activation licence wo problem and now I'm fearing the moment I will take a new client and I ll have to activate the Brizy Licence :( I'm loosing a lot of time that way.

Thanks for you help please.
Kind Regards
Robin

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Comments

8 comments

Date Votes
  • Robin Fritig

    Sorry, forgot the impacted domains :

    - thelabcreation.fr
    - site2demonstration.fr (and the subdomain : thelabcreation.site2demonstration.fr)

    Tkanks..

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  • Ariel H.

    Hi Robin,

    Thank you for contacting us.

    My apologies for the inconvenience, unfortunately, this is still an ongoing issue.

    In the meantime, we have a workaround for new sites. If you can give us temporary access to thelabcreation.site2demonstration.fr, I’ll create a quick screencast to show you how it’s done.

    Looking forward to your reply.

    Best regards,  
    Ariel H.

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  • Robin Fritig

    Hi Ariel,

    Thanks, did you receive my admin access please ?

    12hours ago I sent you your credentials (on communitysupport@brizy.io) to be able to manage the issue.

    Waiting your solution, thank you !

    Kind Regards,
    Robin

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  • Ariel H.

    Hi Yvon,

    My apologies for the inconvenience. We're still investigating the issue you're experiencing.  

    To activate the license manually, we would need to download a database backup, activate the license, and then re-upload the database.  You could try setting up a local development environment instead. A tool like Local by Flywheel can help you create a local WordPress instance. You could then import your database into this local environment, activate the license, back up the database locally, and finally, import it back to your live site. 

    I've created a short screencast showing the process that you might find helpful: https://youtu.be/NyFh80lIVsY

    Please let us know if you have any questions.

    Best regards,  
    Ariel H.

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  • Robin Fritig

    Hi Ariel,

    Thanks, I understand the situation is not easy since you choosed your new security process / solution.

    I understand your answer (I know well all the local way to preprod a website, thanks for your screencas) but it's really not something I want to begin to go, I'm on far too much projects to 'double' the time (maintanability risky) for each project. IDK yet what to do for now to bypass your security issue.

    I mean, most of my clients are on my host O2Switch so PLS I ve got 2 questions :
    - Could you give me what is blacklisted on your side ? Domains, IP Ranges etc... ?
    - Do you continue to search for a solution for my thelabcreation.site2demonstration.fr case ?

    Thanks,
    Robin

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  • Robin Fritig

    Wow ! I don't undestand => I jsut tried again the ACTIVATE button, got a 403 message, reloaded the page abd TADAA : The licence was added in my dashboard ! 

    Did you do something, and more than anything else.... what ? 

    So strange O_O
    Thanks,
    Robin

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  • Ariel H.

    Hi Robin,

    Thank you for your understanding.  We're still actively working on resolving this issue.  The workaround we previously suggested is indeed a temporary solution until we can implement a permanent fix. 

    This is an ongoing priority, and I'll be sure to get back to you as soon as I receive an update from our senior support team.

    Best regards,  
    Ariel H.

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  • Robin Fritig

    Thank You,

    I'm very very (did i said 'very' ?) interested into beeing notified when it will be resolved :)

    Thank You,
    Best Regards,
    Robin

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