Wordpress Default Theme "Overrides" Brizy Plugin?
Dear support,
I am at the end of my knowledge.
I hosted my domain on Namecheap, incorporated that into Wordpress via Cpanel, used Brizy to build my page and have now published. So it says, by clicking "Update" and the button to the left of it, opening the preview page. But the reality is different:
Unfortunately under my domain, the site I have just created with Brizy plugin does not show. Instead it shows
a) in my same browser, the Wordpress.org-header with buttons and the main page below as being blank, with the message on it: "This page is blank because the template is empty. You can reset or customize it in the Site Editor."
b) in another browser, a standard theme I clicked when first installing wordpress.org and then switched to Brizy builder
x
And this is the actual page I built with Brizy.
x
This is my Pages page
x
This is when I click the only one there
x
These are my settings.
x
It should navigate to the correct page, unfortunately I do not know how to rename that page, so it shows as that.
How on earth do I correctly publish my page?
EDIT: READ THIS INSTEAD
I was just checking everything at the end of writing this, making my screenshots I was about to input instead of the X's ontop; and came to my URL and found.. that after Subscribing to your service, the page was correctly loaded.
Accidentally?
Could you do all of us a great favour and please advetise properly, that the creation of a page might be Free, but the Publishing is not. Or am I missing something here? I was fiddling around for 2hours to solve the problem - then wanted to write a ticket just now, could not, subscribed, writing this article, checking the page again and its loaded properly. That does not look like an accident.
Do I now have to fear, that when my monthly subscription runs out, my website is being taken down?
-
Hi David,
Thank you for reaching out to us, and we're sorry you ran into issues publishing your page.
You are currently subscribed to the Personal Cloud plan which gives you access to Pro feature in Brizy Cloud. Instead of purchasing a Brizy Cloud subscription, did you intend to get a Brizy WordPress subscription?
You have mentioned that "after subscribing to your service, the page was correctly loaded". What worked well might not have worked because of your subscription to Brizy WordPress, which you still do not have. You can develop a website using Brizy Free features and publish it without purchasing a Pro plan.
Your WordPress website will not be taken down if you discontinue your Brizy Pro subscription. Check out https://support.brizy.io/hc/en-us/articles/13578563168785 to learn more about the consequences of canceling the PRO subscription.
Looking forward to helping you sort this out.
Best regards,
Ariel H.0
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