"This page needs a refresh..."

Gus Gikas

• May 24, 2025 09:15

Hi Everyone,

We have been constantly receiving the "This page needs a refresh.  You've probably updated this page (or another page) in a different tab or browser."

Very frustrating.  We have followed the guides on disabling the Wordfence firewall and followed the guides to check our cpanel.

Right now, the error message appears each time we try and update one certain page on our website.

I have tried recreating the error message, but recreating the page, and started realizing that after the 9th or so block, when trying to save and publish the page, the error message would begin.

Looking for some guidance and support on this.  It is very frustrating.  

Our site is built on WordPress and we currently have Brizy 2.6.18 and Brizy Pro 2.6.12 installed.

Thanks.

 

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  Ariel H.

  • May 26, 2025 08:07

  Hi Gus,

  We're sorry to hear you're having this issue with Brizy.

  Could you please provide temporary access to your WP Admin so we can take a closer look at your site? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/26928600903954
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Gus Gikas

  • May 26, 2025 14:00

  Hi Ariel,

  Thank you for the message.

  We have sent you an email with the login credentials.

  Thanks.

  Gus

   

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  Ariel H.

  • May 26, 2025 15:50

  Hi Gus,

  Thank you for providing the login details.

  We’re currently unable to access your website due to an IP location block. It seems a security plugin is restricting access based on region.

  

  Could you please temporarily disable the IP blocking plugin? Once that’s done, let us know and we’ll continue right away.

  Thanks for your cooperation.

  Best regards,  
  Ariel H.

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  Gus Gikas

  • May 26, 2025 15:53

  Opps 

  Hi Ariel,

  The plugin has been disabled.

  Please try again.

  Thanks.

  Gus

   

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  Ariel H.

  • May 27, 2025 09:30

  Hi Gus,

  Thanks for reaching out. We haven't been able to replicate the issue you're experiencing.  This is demonstrated on this screencast - https://youtu.be/JnI7XpSKLYI
  Could you please let us know which specific page you're encountering this issue on?

  In the meantime, please also ask your hosting provider to update your server configuration to ensure the following settings:

  -PHP max input variables: 6000 or higher
  -PHP memory limit: 512M or higher
  -PHP post max size: 64M
  -Upload max file size: 64M

  Updating these settings through your hosting provider should give the best results.  Let us know if you have any questions.

  Best regards,  
  Ariel H. 

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  Gus Gikas

  • May 28, 2025 19:14

  Hello Ariel,

  I have replied back to the email, but here is the URL in question:

  https://angelfoundationforlearning.org/our-donors/

  Also, when you log into the Dashboard, I tried replicating the issue as well, you will the very latest page created, its just a duplicate of the blocks, and it completely stops working after the 10 consecutive block.

   

  Thank you.

   

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  Ariel H.

  • May 29, 2025 09:49

  Hi Gus,

  Thank you for your cooperation. We've noticed the issue seems to occur when the page size increases. To help us troubleshoot more effectively, could you please also provide us access to cPanel? This will allow us direct access to your site's settings.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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