403 Forbidden- I've tried multiple networks (including phone hotspot) so it's not my IP

Tyler Weinacker

• May 19, 2025 14:13

Oops! An Error Occurred

The server returned a "403 Forbidden".

Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

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  Ariel H.

  • May 19, 2025 14:50

  Hi Tyler,

  Thank you for contacting us.

  Could you kindly provide us with the Project Name and Preview URL of your project in the Brizy Cloud Dashboard?

  

  Looking forward to your response!

  Best regards,
  Ariel H.

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  Tyler Weinacker

  • May 19, 2025 14:56

  I've attached a link with a video you can view to see the error since it wouldn't let me attach directly
  
  https://drive.google.com/file/d/1NwrIJu71XN9PpCQjAUFBi1Smzu_M-1Dz/view?usp=sharing 

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  Ariel H.

  • May 19, 2025 15:05

  Hi Tyler,

  Apologies for the inconvenience, I asked a colleague to look into this issue. I will get back t you as soon as I have an update.

  Best regards,
  Ariel H.

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  Tyler Weinacker

  • May 19, 2025 19:21

  Also, any idea why I got signed up on projectcues.com? I signed up directly on Brizy, my invoice is from Brizy... yet I'm on either a whitelabeled platform or something weird

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  Ariel H.

  • May 20, 2025 09:25

  Hi Tyler,

  Thank you for the update.

  Your website is using Brizy for WordPress, it’s possible that you may have signed up for a different Brizy subscription, maybe with another email address. That might be why you're seeing projectcues.com

  If you can share the email or invoice you used, I’ll get somebody to check it for you.

  Kind regards,
  Ariel H.

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