Trouble with saving a part of the website to the cloud (with the heart button)

Borge Johnsen

• May 19, 2025 12:18

Hi, 

I'm having trouble with the heart-button /saving a part of the website for copying and/or storing. I've used this function before, and it has worked great. Now I'm suddenly asked to log in, and my saved username and password is denied. I changed password, but still denied. Then I tried to Sign up instead of logging in, in case you have deleted my account, but then I only get an error message that "Something went wrong". 

What can I do to resolve this? 

By the way, when I click "Email to recover password" I also get the message that something went wrong, but then I get an email all the same with possibility to Change my password. I can log into my account on https://www.brizy.io/ just fine. 

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  Ariel H.

  • May 19, 2025 12:50

  Hi Borge,

  Thanks you for contacting us.

  Since you're able to log in to https://www.brizy.io/ but not when trying to save or copy parts of the site, could you please try replicating the issue using a different browser? This will help us check if it's browser-related (such as a caching or cookie issue).

  Let us know how it goes or if the issue persists across browsers.

  Best regards,
  Ariel H.

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