My images are blury

Derek MacLeod

• May 14, 2025 12:38

https://acdsite.tempurl.host/?page_id=1792&preview_id=1792&preview_nonce=6f3925c175&preview=true

 

My images appear blurry when I preview the site but not while I am in the builder. I have deactivated all of my plugins and still get the error. Please help me fix this. 

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  Ariel H.

  • May 14, 2025 13:35

  Hi Derek,  

  Thank you for reaching out. 

  To fix the blurry images, please set the image resolution to Original instead of Custom in the settings. This should ensure the images display clearly when previewing the site.  

  

  Let us know if the issue persists, and we’ll be glad to assist further. 

  Best regards,  
  Ariel H.

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  Derek MacLeod

  • May 14, 2025 13:40

  They already are

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  Derek MacLeod

  • May 14, 2025 13:43

  I am seeing that you are asking me to click what looks like the stack of coins, when I do that the image completely goes away

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  Ariel H.

  • May 14, 2025 13:53

  Hi Derek,

  Could you please provide temporary access to your WP Admin so we can take a closer look at your site? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/26706320760210
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

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  Ariel H.

  • May 14, 2025 16:13

  Hi Derek,  

  Thank you for the update.  

  The images don’t appear blurry on my end. I’ve recorded a screencast for your reference:https://youtu.be/lwSCE7poJmw
  Could you try using another browser to see if the issue persists?  

  Regarding the carousel image turning into a gray box when set to "Original" or "Custom," this seems to be a glitch. I’ve asked one of my colleagues to look into it, and I’ll update you as soon as I have more information. 

  Best regards,  
  Ariel H.

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  Derek MacLeod

  • May 14, 2025 16:17

  You did not scroll down far enough to see the problem see the video. I can not post a video so I will email it to you 

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  Ariel H.

  • May 15, 2025 08:33

  
  Hi Derek,

  Apologies for the inconvenience. Upon checking, it seems the issue is related to your theme, it doesn’t occur when switching to another theme. You can see this in the screencast here: https://youtu.be/z8Q8T6rJeO0

  I recommend reaching out to your theme’s support team, as there may be settings that need to be adjusted. I’ve temporarily switched your site to the Blocksy theme for comparison. Otherwise, you may want to consider using a different theme.

  Feel free to reach out if you have any other questions.

  Best regards,
  Ariel H.

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  Derek MacLeod

  • May 15, 2025 10:47

  
  This is what I am getting now when I try to edit 

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  Ariel H.

  • May 15, 2025 11:15

  Hi Derek,

  The editor seems to be working fine on my end - https://youtu.be/OWOw3GpgN8U

  Could you try clearing your browser cache or using a different browser?  

  Best regards,  
  Ariel H.

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