The block library suddenly stopped working

Timur Taveev

• May 14, 2025 10:45

Hello

The block library suddenly stopped working. I checked for blocking on the site https://multirbl.valli.org/dnsbl-lookup/www.kavel.ru.html - no problems.

We tried incognito mode, but the block library still does not load.

Can you add the website www.kavel.ru to the white list?

 

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• 

  Ariel H.

  • May 14, 2025 10:55
  • Edited

  Hi Timur,

  We're sorry to hear you're having this issue with Brizy.

  Could you please provide temporary access to your WP Admin so we can take a closer look at your site? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/26702885325330
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

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  Timur Taveev

  • May 14, 2025 11:17

  k*vel.ru

  Логин: ---

  Пароль: ---

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  Ariel H.

  • May 14, 2025 12:12

  Hi Timur,  

  Thank you for your cooperation. The block library is working on my end, and I have requested our senior support team to whitelist your site. I’ll update you as soon as I receive further information.  

  Best regards,  
  Ariel H.

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  Ariel H.

  • May 14, 2025 16:05

  Hi Timur, I’ve received confirmation that your site has been whitelisted. Could you please try again and let us know if it works?

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  Timur Taveev

  • May 15, 2025 08:34

  The problem was not solved. We tried in different browsers and in incognito mode.

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  Ariel H.

  • May 15, 2025 09:49

  Hi Timur,

  Thanks for the update. 

  To help us narrow down the cause, could you please try the following:

  - Use a different internet connection (e.g., mobile hotspot or another provider)
  - Try accessing from a different browser
  - If possible, test on a different device or PC
  - Record a short video of the issue, and kindly keep the browser’s Network tab open while doing so
  - Let us know your current location (country/city), so we can try to replicate the issue using a VPN if needed

  This information will help us investigate further and assist you more effectively.

  Looking forward to your response.

  Best regards,
  Ariel H.

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  Timur Taveev

  • May 15, 2025 10:01

  The library of blocks began to load via mobile Internet.

  You can write the IP data of your server, we want the wired Internet provider to allow loading from your IP.

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• 

  Ariel H.

  • May 15, 2025 10:16

  Hi Timur,

  Please try the following IP Addresses:
  
  5.161.102.85
  192.124.249.103
  34.111.47.93

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  Timur Taveev

  • May 15, 2025 11:19

  Thank you!

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